Privacy Policy - HEM Services

At HEM Services (www.hemservices.co.uk), we are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect personal data when you use our website or engage with our services.

1. Who We Are

HEM Services (“we”, “us”, or “our”) provides digital and marketing services to clients in the UK. In the course of delivering these services, we may collect and process personal data, including email addresses, account credentials, and other information on behalf of our clients.

2. What Data We Collect

We may collect and process the following types of personal data:

Client contact details: such as name, email address, phone number, and company name.
End-user data provided by clients: such as email addresses or names of customers or subscribers, which clients provide to us for the purpose of communication or marketing.
Account credentials: usernames, passwords, or access tokens provided by clients for their social media and marketing accounts.

We act as a Data Controller for our own clients’ information, and as a Data Processor for data provided to us by clients (e.g., email lists, login details).

3. How We Use Your Data

We use personal data for the following purposes:

To provide and manage services to our clients.
To securely access and manage social media or marketing accounts on behalf of clients.
To create, publish, and manage content as instructed by clients.
To send marketing or transactional emails (on behalf of clients).
To respond to inquiries and provide support.
To comply with legal obligations.

We do not sell or rent personal data to third parties.

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Consent – where you have given us clear permission.
Contract – where processing is necessary for a contract with you.
Legal obligation – to comply with the law.
Legitimate interests – where processing is necessary for our legitimate interests or those of a third party.

5. Data Sharing and Transfers

We may share personal data with trusted third-party service providers who assist us in delivering our services (e.g., email platforms, IT services). All third parties are required to respect the security of your data and treat it in accordance with the law.

We do not transfer your data outside the UK or EEA unless adequate safeguards are in place (e.g., Standard Contractual Clauses).

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

Data provided by clients (including credentials) is deleted or returned upon request or termination of service.
Clients are encouraged to update or revoke account access at any time.

7. Data Security

We take appropriate technical and organisational measures to protect personal data from loss, misuse, unauthorised access, or disclosure.

Passwords and account credentials are stored securely and used only for the purpose of providing agreed services.
Clients are encouraged to share login details securely (e.g., via password managers).
We do not disclose or share account credentials with any third party unless required by law.

8. Client Responsibility

Clients are responsible for ensuring that any credentials shared with us are accurate and that their accounts remain compliant with the terms of service of the respective platforms. Clients should update their passwords regularly and notify us immediately if they wish to revoke our access.

9. Your Rights

Under the UK GDPR, you have the following rights:

Right to access your data.
Right to correct or update your data.
Right to erase your data (“right to be forgotten”).
Right to restrict processing.
Right to object to processing.
Right to data portability.

To exercise these rights, please email HEM Services

10. Cookies and Website Tracking

Our website may use cookies to improve user experience and track website usage. You can set your browser to refuse cookies or alert you when cookies are being sent.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

HEM Services
🌐 www.hemservices.co.uk
📧 helen@hemservices.co.uk

You also have the right to complain with the Information Commissioner’s Office (ICO): www.ico.org.uk

Welcome to HEM Services

Privacy Policy – HEM Services